𖧷 FAQs 𖧷
WE ARE HERE TO HELP
Hello! Here you'll find answers to some of our most frequently asked questions about our brand and jewelry care.
We're always here to help and love sharing our knowledge with you!
Please feel free to contact us for further questions.
Sterling silver tarnishes due to a reaction with sulfur in the air and moisture, forming a dark layer on the surface. While sterling silver is made mostly of pure silver, it also contains a small amount of copper mixed in for added strength makes it more reactive, which speeds up tarnishing when exposed to air, water, or cosmetics. However it is removable.
- Fun fact, the more you wear your silver jewelry, the shinier it gets. This is due to the oils on your body and friction polishing it.
- You can also keep your jewelry in the clear zip bag that came with your packaging, as it is an anti-tarnishing zip pouch.
- Regular cleaning with provided polishing cloth can also keep it shiny.
Tarnishing is inevitable for sterling silver, but here are some jewelry care videos, instructions and information on how to clean your silver jewelry.
You can purchase one of our reusable ring sizers, or measure the circumference of your desired finger and compare to our ring chart.
.935 Argentium silver is a high-quality type of sterling silver that includes a small amount of germanium, which makes it more resistant to tarnishing than traditional sterling silver. It's hypoallergenic, brighter in color, and requires less maintenance, making it a popular choice for durable, low-maintenance silver jewelry.
- Sterling silver is generally hypoallergenic for most people, but because it typically contains a small amount of copper (usually around 7.5%), it can sometimes cause a reaction in those with extremely sensitive skin.
- Argentium silver, a type of sterling with added germanium, is an even better option for those with sensitivities, as it is especially hypoallergenic and less prone to tarnishing.
Please keep in mind that drops have limited amounts, as I make everything by myself and also depends on the casters timeline, so it does takes long to produce all the jewelry pieces. However, updates and drop dates will be posted on socials as well as email list. Thank you for your patience and understanding.
𖧷 Shipping Policy 𖧷
✿ Multiple orders will be combined into one package to reduce the carbon footprint and increase efficiency, and the shipping fees will be combined.
- We cannot guarantee delivery times, however, you should receive your delivery within 5-10 working days from the shipment date. This may vary for international shipping, due to how long customs take.
- The buyer agrees that they are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.
- Processing time for all standard ready-to-ship orders is approximately 2-5 business days unless stated otherwise in the product description.
- Iffi is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control.
- If a package is lost or stolen in shipment a claim needs to be filed with the shipping service provider used. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package.
𖧷 CHANGE ORDER, REFUND AND RETURNS 𖧷
- Iffi is a small, independent business, all orders placed will be a final sale. We cannot accommodate returns, refunds, or cancellations after the work is shipped. Thank you for understanding.
- If you want to change order after placing it. You can email us immediately, we can usually edit your order in time before shipping it out.
- If there is a defect or problem with your order please contact us within 5 business days with photos and we will be happy to assist you.